Frequently Asked Questions

Everything you need to know about your Baum und Pferdgarten experience.

Where does Baum und Pferdgarten ship to?

We offer worldwide shipping. Delivery times vary by region, but most European orders arrive within 2-4 business days, while international orders typically take 5-8 business days.

What is your return policy?

You can return any unworn items within 14 days of receipt. Items must be returned in their original condition with all tags attached to be eligible for a full refund.

How do I find the right size?

Our collections generally follow standard European sizing. You can find a detailed size guide on each product page to help you compare measurements and find your perfect fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna in selected regions.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.

Are your products sustainably made?

Sustainability is a core value for us. We are committed to increasing the use of recycled and organic materials in our collections and provide transparency reports regarding our supply chain on our Responsibility page.